Guy was a British Airways pilot from 1972 until 2006. He flew over 18,000 hours. For the final 16 years of his career he was a Training Captain on DC 10 and Boeing 747-400 aircraft. In 1999 Guy was promoted to the role of Training Standards Captain, and given responsibility for training and developing British Airways training pilots and responsible, on behalf of the Civil Aviation Authority (CAA), for their revalidation. In addition to his 'front line' role, he was one of the pioneers of the introduction of Human Factors (HF) Training into the Airline culture. Since 2001 Guy has been instrumental in designing and presenting HF courses in the Healthcare environment on behalf of The Royal College of Surgeons, The NHS Institute of Innovation & Improvement, The Medical Protection Society and several NHS Strategic Health Authorities and Trusts. Guy has also been involved in training applied human factors in several research studies notably on behalf of Great Ormond Street, John Radcliffe in partnership with Oxford University and The Health Foundation.
Those working in high reliability organisations need to understand the importance of human factors Anything that is regulated must be trained first Regulation conducted sensitively should be a friend not a foe