Chula Rupasinha is a former senior crisis negotiator for the London Metropolitan Police serving for 32 years as a police officer, and retiring as Superintendent. He undertook a variety of assignments ranging through ‘criminal’ to ‘international terrorism’ both in the UK and overseas. Chula became a CEDR accredited mediator in 1999 and has since mediated a broad range of commercial, professional negligence and employment disputes. Chula has extensive training experience in a range of environments within the UK and internationally. He has delivered hostage-negotiation training for police forces globally and trains regularly on CEDR’s Mediator Skills Training and advanced negotiation courses. Fiona Colquhoun is a CEDR Director, Mediator and Trainer, Henley Business School coach, ACAS arbitrator, CIPD Fellow, and alumna of Harvard Business School and York University. Fiona is recommended as one of the UK’s leading mediators and conflict management experts in the Legal 500 and Chambers Directories having mediated over 500 cases, including complex commercial disputes in all sectors; employment and workplace, and relationship fallouts of all types. Previously Fiona was a Board level executive in the IT and Telecommunications sector at Cable & Wireless and ICL plc and earlier in her career a Director and a non-Executive Director in the NHS. Fiona therefore works comfortably in the global, public, private and voluntary sector environments. Ranse Howell joined CEDR in 2006 and is the Head of the Negotiation and Leadership Academy. He is responsible for the leadership of the Academy, dispute system consultancy, negotiation course development and internal project management. Ranse has assisted clients in developing a broad range of dispute resolution and negotiation skills for global clients such as EBRD, Siemens, IFC/World Bank, IMF, GSK, Roche, Lloyds Syndicate, Intel, IHG and William Grant and Sons. Ranse trained as a mediator in New York and California, and received his CEDR accreditation, in the UK, in 2006. He has mediated numerous construction, contract, employment and property cases, both in the US and UK.
Through role-play from actors, leaders from the Centre for Effective Dispute Resolution (Chula Rupasinah, Fiona Colquhoun and Ranse Howell) led the audience through a simulated mediation and conflict resolution process involving two orthopaedic surgeons.