Grow your knowledge and understanding of good communication at our evening masterclass, led by former hostage and crisis negotiator Cathy MacDonald.
Cathy has years of practical experience behind her, coupled with her responsibility for training and developing negotiator teams with Police Scotland.
During the masterclass, she will share her novel approaches to understanding and developing good communication. From setting strong foundations to learning how to listen differently, Cathy will cover many topics that can be instantly applied to a number of circumstances not only in the work place but also throughout everyday life.
She will also share her tactics for managing challenging conversations, including ways of structuring conversations, and the importance of timing and listening skills.
The evening will consist of a presentation, video clips, small group tasks and discussions and a Q&A session. You will also receive a workbook to highlight the key learning points and takeaways from the masterclass.
Delicious food and drinks will be provided throughout the evening, with networking opportunities after the class.
6.30pm - 9pm. Kings Place, 90 York Way, London, N1 9AG