Sharing ideas on Risk, Human Performance, Teams and Leaders

Caring is about Supportive Leadership

Published: Wed 24 Apr 2019
The next Risky Business Event in June 2019 focuses on crisis management, leadership, innovation and wellbeing. It is my view that if we are going to help people work safely we have to look after the wellbeing of our staff.

Safety and Wellbeing

The next Risky Business Event in June 2019 focuses on crisis management, leadership, innovation and wellbeing.  It is my view that if we are going to help people work safely we have to look after the wellbeing of our staff.  It is part of building resilient systems and teams and should be the central driver to any patient safety strategy. 

Expanding our View of Safety

Safety should be integrated with organisational development, human resources, and workforce to tackle the underlying cultures that are hindering safety such as blame, incivility and bullying.  Build the healing and restorative cultures that have been shown to enhance safety.

Care for the People That Care

How can staff work safely if they have not eaten anything substantial for 12 hours, how can they function if they fail to drink properly, how can they make safe decisions when they are so tired they have forgotten what day of the week it is.  Staff are expected to make decisions quickly, carry out complex tasks and adjust their actions sometimes minute by minute.  How can they do this if they are tired, confused and distracted?  How can they speak up or ask for help if they are intimidated and frightened.  By supporting our workforce they can become a force for work.

Leadership and Wellbeing

Caring is about supportive leadership.  Leaders who enable positive workplaces, bring joy to peoples work and increase their morale.  Looking after staff wellbeing and being a leader who is kind, empathetic, appreciative and thankful has been shown to increase staff engagement, staff morale and in turn their productivity and quality of work.  The business case is clear; safer care is only possible if we care for those who care for patients.

Author: Suzette Woodward

Follow on Twitter: @suzettewoodward